Allowing their customers to take total control of creating their own bespoke and beautiful storage solutions was high on the list of requirements for Brilliant Project. Creativity was an essential requirement of the project brief and Brilliant Project has been designed to give users total freedom to create something truly unique. KMP were engaged to build a platform to power this and recommended a combination of the award-winning Sitecore Experience Platform CMS and the popular uCommerce system – we are the first agency in Europe to complete a uCommerce and Sitecore integration! We’ve allowed Brilliant Project to control the ultimate Customer Engagement Platform, giving users the ability to try out thousands of styles and options whilst bringing the on line furniture showroom experience to life.
We worked in collaboration with CX Partners to develop a truly unique shopping experience for users while ensuring that all key product lines were easily navigable, from standalone bedroom furniture to fully customized bespoke storage solutions. KMP often operate on the cutting edge of the digital industry and this project is no different – we’ve integrated the popular uCommerce platform into the Sitecore site – the first time this has been done in Europe! This is allowing filtered browsing alongside a fully integrated payment system utilising the PayPal Payment Gateway functionality adding a touch of simplicity and familiarity to the experience while ensuring all transactions are secure.
As well as being the first agency in Europe to successfully integrate uCommerce and Sitecore, we completed several other complex integrations during the project.. Microsoft Dynamics AX CRM is being utilised to track all e-commerce orders and Mandata – the transport management organisation is receiving and delivering orders via an API integration we’ve built. We’ve included Vee24 video live chat – a first for KMP, giving users the chance to see the operator they’re talking to giving the personal touch to the sales process.
To give users peace of mind when making their purchases, we’ve integrated with the ever popular Feefo review system, highlighting how their peers review the products and allowing informed choices to be made. This has been further enhanced by the Brilliant Project Blog, giving a platform for wider information that may be useful to customers and giving them a forum to discuss with Brilliant Project. We’ve powered the blog using WordPress and fully integrated it into the Sitecore site to pull through recent posts onto relevant pages.