E-commerce
E-Commerce is the way of buying and selling goods and services over the internet and via secure computer networks. To put your products online, you will need an attractive website and an e-commerce storefront to manage the tranactions for your products.
We can build your e-commerce system either as a bespoke application integrated with your website or as an integrated stand alone e-commerce facility provided by a specialist company.
Benefits of selling online:
- Higher Return on Investment
- Access to wider market
- 24 hour shop front
- Automated customer support
- Automated Banking and Book Keeping
E-commerce website design, plays an important role improving relationships between business and it’s customers and also with key trade partners. Our range of advanced e-commerce solutions and custom build e-commerce solutions can be specifically designed to suit your business.
Intranets
Intranets are defined here as private networks that use Internet protocols to securely share part of an organisation’s information or operations with its employees. Intranets are generally restricted to employees of the organisation, as supposed to extranets which can be accessed by using a secure login by customers, suppliers, or other approved parties.
There are many advantages to a company investing in an intranet:
- Increased Workforce Productivity
- Improves communication
- Improves level of corporate knowledge
- Encourages collaboration
Because intranets and extranets are often managed by internal IT departments, we can build on existing intranets by adding bespoke functionality, create a corporate intranet from scratch using a proprietary content management product, or develop a complete bespoke application to an agreed specification.
At KMP we have recently built intranets for Manchester Airports Group, British Gas (as part of their Generation Green campaign) and Renold PLC .
Car Park Booking Engine
A few years ago we were contracted to build a bespoke car parking booking application for Manchester Airports Group, following a change to the airport car parks marketing strategy. We were also responsible for promoting this facility through the various e-marketing channels. After launch the revenues returned from the internet bookings increased by 300% within the first year. Subsequently online car parking bookings have been growing at the rate of 100% per annum. Car parking at Manchester Airport is now being marketed in joint promotional campaigns with WH Smith and other airport retailers by offering a discount voucher to the store if you book your car parking online. This has proved to be a successful campaign idea for both the airport and the retailers.
At KMP we are now able to offer this experience to a wider customer base. The underlying software technology used for the Manchester Airport Car Park online booking system has been developed into a standardised online car parking application which we are now able to offer to businesses such as leisure and conference venues, and other businesses in which car park booking can be taken online.
Virtual Assistants
Whether your website focus is product information, a shop window, or a viable sales channel, Virtual Assistant technology gives website users an easy to use self help tool to find the information they want, fast – with no frustrations lower drop-off rates and less referrals to the call centre..
Virtual Assistants are a unique and innovative way to improve customer service online, whilst acting as an intuitive FAQ tool. Virtual assistants are also able to enhance brand personality online, from a branded uniform to a smile and demeanour. Lip synchronisation technology can even be added to imitate actual speech.
Recent studies have shown that virtual assistants make a real financial contribution to customer service by significantly reducing the telephone and e-mail traffic to the company.
KMP has recently created virtual assistants for both Makro and Asda.